![]() ![]() In the folder, locate the recent crash log(s) named App Version_Date-Time_Computer.crash, for example FontLab 7_-131606_MacBookPro.crash and move them to the folder where you are collecting the attachmentsĬheck this article and this article for info about how to locate crash logs/reports on Windows.Open the Logs subfolder, then DiagnosticReports.In Finder menu, choose Go, then Library.You can ZIP your files, upload them to any cloud service, create a link to that uploaded file, and paste the link into the problem description.If you have Dropbox, you can ZIP your files, put them on your Dropbox, click Attach, then Attach from Dropbox, and choose the file.This works for ZIPs that are smaller than 15 MB. ![]() You can put all the relevant files in one ZIP file on your computer, click the Attach link at the bottom of the problem report form, choose Attach a file and choose the ZIP file.There are several ways to add attachments to your report: On Windows, right-click the folder, choose Send to and then Compressed (zipped) folder, or use 7-Zip or a similar app. On macOS, Ctrl+click the folder in Finder and choose Compress “folder name”. We recommend a name like -yourname-fontlab7.zip where is the current date - but you can use any file name. Screen recordings: See Making screen recordings below.Screenshots: See Making screenshots below.Crash logs: See Locating crash logs below.If the problem is with exported fonts (OTF, TTF etc.), also include them. If you opened existing fonts, also include the original fonts. Font files: Always include the working documents (VFC, VFJ, VFB etc.).Adding attachments Collect filesĬollect all files that can help us solve the problem into one folder on your computer: If the problem is not easy to reproduce, try to recall as many details as possible about what you were doing when the problem occurred. Choose Contour > Simplify - the app crashes.For example, a good problem description may be: When you describe the problem, please include steps to reproduce it. A red * will show you which fields are mandatory. If the report was not sent, scroll up to check if you have filled out all fields correctly.Wait for a while and you should see a green box that says Your ticket has been created. When you have written the description and added the important attachments, click Submit.Add attachments - See Adding attachments below for guidance.In the Your message to us field, describe the problem - see Describing the problem below for guidance.Also enter the platform suffix from the About box To open the about box on macOS, choose the app menu (FontLab 7), on Windows, choose the Help menu. This is the last part of the version number in the app’s About box. In the App by FontLab dropdown, choose the program that causes the problem, for example FontLab 7.In the next two fields, enter more info about your system. In the Your operating system dropdown, choose your platform, and then the version.If the app crashes, choose Product crashes. In the Type of issue dropdown, choose Problem report.In the Reason for contact dropdown, choose Technical Support.Please use English, even if you’re not a good English speaker. In the Subject field, enter a short description of the problem.If you want to report several different problems, please create one ticket for every problem. When you’re logged in, you can create a ” ticket” (which is a single report) for the problem.Or you can click Sign up with us and create an account on our support site. You can also use an existing Google, Facebook or Twitter account to log in. If you’ve contacted FontLab support before, use the same login and password that you used on our support site (not the same login/password as is used on our forum or store). If you’re not logged in into our support site, you need to log in.Go to and click the red Contact FontLab support button, or click the button above. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |